Shipping & Returns

We aim to make the purchasing experience simple and predictable by providing customers with clear information about order preparation, shipping options, estimated delivery periods, returns, exchanges, and related procedures. The information below explains what customers can generally expect after placing an order and outlines important conditions that may apply before and after a purchase. Delivery estimates begin after an order has completed the necessary processing and do not include the time required to prepare the merchandise for shipment.

Orders generally require up to two business days for processing before they are released to the selected carrier. Regular processing typically takes place on business days and does not normally include Saturdays, Sundays, or recognized U.S. holidays. Orders placed during weekends or holidays will generally begin processing on the next available business day. Selecting an expedited shipping method does not necessarily shorten the initial preparation period, so customers should allow sufficient time for both processing and transportation when planning for a specific delivery date.

Shipping services are available for eligible destinations within the United States, including Alaska, Hawaii, APO addresses, and certain U.S. territories. The shipping methods offered for an individual order, together with the applicable charges, will be displayed during checkout before the customer completes payment. Customers located outside the United States may need to purchase products through an authorized retailer or distributor that serves their particular country or region.

Standard shipping generally requires approximately five to ten business days while a package is in transit. Actual delivery times can differ according to destination, carrier operations, weather conditions, holidays, and other circumstances affecting transportation. Some shipments may move through multiple carrier networks before reaching the final destination, and the last stage of delivery may be completed through the United States Postal Service. Standard delivery may also be available for eligible orders addressed to a PO Box.

Customers who need an order sooner may be offered expedited delivery options during checkout. Certain eligible express orders submitted before the applicable noon Eastern Time cutoff may be prepared for shipment during the same business day. Orders received after that cutoff will generally begin processing on the following business day. Depending on destination and service availability, one-business-day and two-business-day shipping options may be offered. Express services generally require a valid physical street address and may not be available for PO Box deliveries.

Express delivery estimates are calculated after order processing has been completed. For example, an eligible order submitted before the applicable cutoff on a Monday and successfully processed that day may be targeted for delivery on Tuesday when a one-business-day service is selected. A two-business-day service for an eligible Monday order may generally target delivery on Wednesday. These examples are estimates rather than guarantees, and actual arrival dates may be affected by carrier schedules, weather, holidays, destination conditions, operational disruptions, or other circumstances beyond our control.

Shipping charges are generally not refundable after an order has been shipped. In limited situations, a refund of a shipping charge may be available when a carrier delay qualifies under the applicable shipping service terms. Certain deliveries may require a signature from the recipient. Customers should therefore consider whether someone will be available to receive the package when selecting a delivery address.

Eligible merchandise may generally be returned or exchanged within thirty days after the delivery date. The return period and eligibility requirements may depend on the purchase channel and the type of merchandise involved. Qualifying purchases may include orders placed through the website, approved retail events, participating physical stores, authorized kiosks, and certain official social commerce channels.

Items specifically identified as final sale are not normally eligible for return or exchange. Merchandise purchased at a reduced price may remain eligible under the regular return policy unless the item is clearly identified as final sale. Clothing, hats, and similar apparel should generally be unworn, unwashed, and accompanied by their original tags. Products being returned should remain in substantially the same condition as when they were received. Gift cards are generally excluded from refund and exchange eligibility.

Purchases made through a try-before-you-buy or similar service may have additional requirements. Customers using these programs should review the terms that apply to the particular transaction before beginning a return. If all products associated with a qualifying order are returned, a restocking charge may apply where permitted under the applicable program conditions.

Eligible returns may be completed through available return locations or by shipping the merchandise back. When a participating return location is offered, customers may take qualifying products to the designated location and follow the instructions provided during the return process. In certain circumstances, customers may receive a QR code that allows them to complete a package-free return. Customers who prefer to send products by mail may use the authorized online return system to obtain a prepaid shipping label and follow the accompanying instructions.

After returned merchandise is received and reviewed, customers will generally receive an email confirming that the return has been processed. Approved refunds are normally issued to the original payment method used for the purchase. When an exchange is available, customers may select an eligible replacement product. If the replacement costs less than the original item, the applicable price difference may be refunded. If the replacement costs more, the customer may be required to pay the additional amount before the exchange is completed.

Customers returning an order purchased online should begin through the designated return portal. Information from the original purchase will normally be required to locate the transaction. The order number can usually be found in the purchase confirmation email or on documentation included with the shipment. Depending on the return system, additional information such as the email address used during checkout, telephone number connected with the purchase, or ZIP code associated with the delivery address may be requested.

Once the transaction has been located, customers can select the merchandise they want to return and choose an available refund or exchange option. If a particular product does not appear as eligible, the applicable return period may have expired, the item may not meet the requirements, or a previous return request may already exist for that merchandise. Customers who believe an item should qualify despite not appearing in the return system should contact customer service for assistance.

For mail-based returns, the authorized return system may provide a prepaid label together with any necessary packing instructions. Customers should package merchandise securely and follow the carrier directions included with the return documentation. Proper packaging helps reduce the possibility of damage or loss while the package is being transported. When package-free return service is offered, customers can instead visit a qualifying participating location and present the applicable QR code or other required return information.

Before submitting a return or exchange request, customers should carefully review the products selected and confirm that the order information and contact details are accurate. Certain requests may be processed automatically, while others may require additional review by customer service. Providing complete and accurate information can help reduce delays and allow the request to be handled more efficiently.

Customers should not send merchandise directly to a warehouse or other facility without first completing the required return authorization process. Packages sent without following the approved procedure may not qualify for reimbursement of shipping expenses, and responsibility for improperly submitted or misplaced merchandise may be limited. Items belonging to unrelated businesses that are accidentally delivered to a return facility may also be subject to restrictions regarding recovery or responsibility.

Products purchased through unauthorized marketplaces or sellers may not qualify for return, exchange, or warranty assistance. When merchandise was purchased from an authorized independent retailer, customers should generally contact the retailer that originally completed the sale to resolve return or exchange matters. In certain circumstances, an exchange may be reviewed when acceptable proof of purchase is provided. However, purchases made through third-party retailers may not qualify for a refund directly from us.

After an approved return or exchange has been completed, confirmation will generally be provided by email. The time required for a refund to appear in an account can depend on the bank, card issuer, payment provider, or other financial institution responsible for processing the original transaction. Replacement products may also require additional delivery time depending on the shipping method selected and the destination.

Customers who have questions about an order, delivery status, shipping method, return request, exchange, or another purchase-related matter may contact customer support by email at oofos@gmail.com. Assistance is also available by telephone at +1 486 236 9867. Written correspondence may be sent to 6295 SAGE AVE FIRESTONE, CO 80504.

Shipping and return procedures are designed to provide customers with a clear process from the initial purchase through order preparation, transportation, delivery, and any eligible return or exchange. Customers are encouraged to review the applicable requirements before completing a purchase and to follow the established instructions when requesting post-purchase assistance. Following the correct procedures and providing accurate order information can help ensure that shipping, refund, and exchange requests are handled as efficiently as possible.